Privacy Policy for Orryx (by Sixberry Solutions)
Effective Date: 7/16/25
Sixberry Solutions (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our Orryx AI platform (“Orryx”), which provides automated AI voice assistants built on Go High Level (GHL) technology.
By using Orryx, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Account Information
- Name, organization name, email address, phone number, and billing details collected when a user or client sets up an account with us.
1.2 Communication Logs
- Phone numbers, call duration, audio transcripts, voicemails, and text responses used for service quality and reporting.
1.3 Website & Application Data
- When using Orryx, we may collect data including browser type, operating system, IP address, referring URLs, device IDs, and other technical data through cookies and similar technologies.
1.4 Payment and Billing
- Credit card numbers and payment details are securely processed through a PCI-compliant third-party provider. We do not store full credit card data on our servers.
1.5 Public Data Sources
- Orryx only answers based on publicly available data, such as information provided on your municipality’s website or customer-provided documentation. No private or sensitive records are used for AI responses unless explicitly authorized and provided by you.
2. How We Use Information
We use your information for the following purposes:
- To provide, operate, and maintain Orryx’s services.
- To respond to inquiries or support requests.
- To customize AI answers and improve conversational accuracy.
- To comply with legal obligations and municipal transparency standards.
- To send important service updates, alerts, and system notices.
- To detect and prevent fraud or abuse.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information in the following situations:
- Vendors & Service Providers: Third parties (e.g., GHL, LC Phone, Stripe) who help us provide core services under strict confidentiality and security obligations.
- Legal Requirements: When required by law, subpoena, or court order.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to collect technical data for analytics, session management, and platform security. For more information, view our [Cookies Policy].
5. Data Retention
We retain personal and usage data for as long as necessary to:
- Fulfill the purposes outlined in this policy,
- Comply with legal requirements,
- Resolve disputes, and
- Enforce agreements.
Call recordings and AI logs are retained securely for 30–180 days by default, depending on client configuration.
6. Data Security
We use industry-standard encryption (SSL/TLS), firewalls, secure hosting, access controls, and authentication procedures to protect data. All AI voice and platform communications are protected end-to-end.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Object to processing
- Request data portability
Please contact us at [your email] to exercise your rights.
8. Children’s Privacy
Orryx is not intended for use by children under 13 years old. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date. Continued use of Orryx after any changes constitutes your agreement to the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Sixberry Solutions
Skowhegan, ME 04976
Milford, ME 04461
Email: info@sixberrysolutions.com
Phone: (207) 830-1077